This SaaS (Software as a Service) agreement can be used to set out the terms under which SaaS software may be accessed by a customer
It provides for the secure delivery of services to the user's terminal on a pay-per-use basis over a network, from processors hosted remotely by the SaaS provider
Key issues covered in this template
Service fees & initial service term
Implementation services & fee
Optional pilot period
SaaS services and support
Restrictions & responsibilities
Confidentiality
Proprietary rights
Payment terms
Termination
Warranty & disclaimer
Indemnity
Limitation of liability
Rights to a physical copy
What to watch out for
Many start-up companies choose not to offer indemnity as a starting point – particularly for very low cost services
As an alternative to technical support services, some companies simply include a commitment to provide support “in accordance with Company’s standard practice…”