This Pilot or Trial License Agreement, sometimes also known as a Software Evaluation Agreement, can be used when piloting a software application between a Supplier and Customer. It contains a minimal amount of legal provisions necessary to conduct a pilot, so that the commercial agreement can take place as fast as possible. For instance, the warranties are customizable. It is GDPR compliant and allows the user to specify important compliance provisions such as categories of personal data and data subjects.The Pilot Agreement contains a short Statement of Work at the top of the agreement so it is very easy to quickly read the key commercial terms.It also contains service levels and a timetable in the schedule.Success criteria are used as a mechanism to align both parties on what should happen upon termination of the agreement, so that a successful pilot can naturally lead into a complete sales agreement.
Many of the points to watch out for in customer pilot agreements are commercial and not legal, specifically when it comes to timelines. Everything takes longer than expected, so timelines ought to provide sufficient contingency time.
It is important to specify the statement of work, services and timetable in clear terms. Most of this is placed in the schedule and needs completing.