template

Master Services Agreement (Saas)

by
Genie Team
Genie Team
Oct, 10 2023

When to use this template

A Master Services Agreement (SaaS) under UK law is a legal template designed to govern the relationship between a software-as-a-service (SaaS) provider and their user or client in the United Kingdom. This agreement sets out the terms and conditions applicable to the use of the SaaS services offered by the provider.

The template covers various aspects, including the scope of services provided, service level agreements, access and usage rights, data management and security, intellectual property rights, confidentiality, payment terms, dispute resolution mechanisms, termination provisions, and limitations of liability.

The document ensures compliance with relevant UK laws and regulations pertaining to SaaS, data protection, and consumer rights. It outlines the responsibilities and obligations of both parties, protecting the interests of the SaaS provider while safeguarding the rights of the user or client.

By utilizing this legal template, both parties can establish a clear and legally binding agreement that regulates the provision and use of SaaS services. It provides a framework for the relationship, helping to manage expectations, mitigate risks, and ensure a smooth and efficient SaaS deployment for businesses and users alike.

Key issues covered in this template

  • Subscription and license
  • Geographic limitations (optional)
  • Service levels
  • End user agreement (optional)
  • License restrictions
  • Term and Termination
  • Authorised users and usage limitations
  • Revocation or suspension of access (optional)
  • Automatic renewal of the agreement (optional)
  • Trial period (optional)
  • Terms of payment
  • Subscription fees
  • Additional services (optional)
  • Intellectual Property Rights
  • Warranties
  • Limitation of liability
  • Confidential information
  • Indemnification (optional)
  • Security standards (optional)
  • Force majeure
  • Disaster recovery (optional)
  • The agreement does not include the full scope of work or project phases as this would be found in a Statement of Work (SOW) but the template enables you to add a SOW appendix to the agreement

What to watch out for

  • A MSA sets the legal framework for the working relationship between the parties to the contract but if the company is looking to handle specific projects or transactions then a Statement of Work (SOW) may be needed. If this is required, there are provisions in this template to add a SOW as an appendix to the agreement.

  • The appendixes were intentionally left blank to allow you to use your own existing documents for the agreement, however if you do not have these documents at your disposal then you are able to fully customise your own templates here on Genie AI by clicking on the following link: https://app.genieai.co/community

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Author

Genie Team

Genie Team

@genieteam
Genie AI

The Genie Team consists of lawyers and paralegals. Our aim is to open source the law and provide high quality, regularly reviewed legal documents.

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Additional information

Business categories

Business activities

Relevant sectors

Relevant company sizes

Governing law

England and Wales

Language

English UK

Gender neutral

Yes