Integrated Managed Services Agreement

An Integrated Managed Services Agreement under UK law is a legal template that outlines the terms and conditions for a comprehensive and strategic collaboration between service providers and clients in the United Kingdom. This agreement covers various aspects related to the provision of integrated managed services, encompassing a range of services such as IT support, maintenance, software development, cloud services, or any other managed services required by the client's business operations.

The agreement typically includes details about the scope and objectives of the services being provided, the roles and responsibilities of both parties, service level expectations, performance metrics, and key performance indicators. It also defines the pricing structure, payment terms, and any applicable taxes or fees.

To ensure compliance with UK law, the template incorporates clauses that cover intellectual property rights, confidentiality and data protection, termination and liability provisions, dispute resolution mechanisms, and any other legal requirements specific to the country.

The Integrated Managed Services Agreement aims to establish a legally binding and mutually beneficial contract between the service providers and clients, ensuring that the services provided are in alignment with the client's requirements and expectations, while concurrently protecting the rights and interests of both parties.

• The agreement should be clear about what services the supplier will provide

• The agreement should be clear about what the supplier will not provide

• The agreement should be clear about what the customer is responsible for

• The agreement should be clear about what the supplier is responsible for

• The agreement should be clear about how the customer can terminate the agreement

• The agreement should be clear about how the supplier can terminate the agreement

• The agreement should be clear about what happens if either party breaches the agreement